JAMAICA BLUE UK REWARDS PROGRAMME & MOBILE APP
TERMS AND CONDITIONS
Version 1.0
Effective from: 1 August 2026

1. Introduction
These Terms and Conditions (“Terms”) govern your use of the Jamaica Blue UK mobile application (“App”) and your participation in the Jamaica Blue UK Rewards Programme (“Rewards Programme”).
The App enables Members to:
join and manage their Rewards account;
earn and redeem rewards;
receive personalised offers and promotions;
place food and beverage orders through the App for Order to Table at participating Jamaica Blue UK cafés;
manage communication preferences; and
access other services made available within the App.
By downloading, registering for or using the App, you agree to be bound by these Terms. If you do not agree with them, you should not use the App or participate in the Rewards Programme.
These Terms should be read together with our Privacy Policy and any additional promotional terms that may apply to specific offers or campaigns.

2. Definitions
In these Terms:
App means the official Jamaica Blue UK mobile application.
Member means an individual who has successfully registered for the Rewards Programme.
Rewards Programme means the Jamaica Blue UK customer loyalty programme.
Order to Table means the service allowing Members to place and pay for orders through the App for delivery to their table at participating cafés.
Participating Café means a Jamaica Blue UK café that offers the Rewards Programme and/or Order to Table.
Loyalty Points means the points awarded for eligible purchases that may be converted into Rewards in accordance with these Terms.
Rewards means any reward, offer or promotional benefit issued through the Rewards Programme, including Birthday Rewards, Hot Drink Rewards and All Day Eats Rewards.
Account means your registered Jamaica Blue UK Rewards account.

3. Membership
Membership of the Rewards Programme is free.
To register, you must:
be at least 16 years of age;
provide accurate registration details;
maintain only one Rewards account; and
comply with these Terms.
You are responsible for keeping your account information up to date.
We may refuse, suspend or terminate membership where we reasonably believe false information has been provided, duplicate accounts have been created, or these Terms have been breached.

4. Registration and Account Security
To create an Account, you may be required to provide your name, email address, mobile telephone number, date of birth and any other information reasonably requested during registration.
You may also be required to verify your email address and/or mobile number before your Account becomes active.
You are responsible for maintaining the confidentiality of your login details and for all activity carried out using your Account.
If you believe your Account has been accessed without your permission, you should notify Jamaica Blue UK as soon as possible.

5. Using the App
The App is provided for your personal, non-commercial use.
When using the App, you agree that you will not:
misuse or interfere with the App or its services;
attempt to gain unauthorised access to our systems;
create multiple Accounts to obtain additional Rewards;
use automated software or bots;
engage in fraudulent or unlawful activity.
We may update, modify or temporarily suspend the App where reasonably necessary for maintenance, security or operational reasons.
6. Order to Table
The App allows Members to place and pay for food and beverage orders for delivery to their table at participating Jamaica Blue UK cafés.
Order to Table is only available at participating cafés and may not be available at all times.
To place an order, Members must:
select the participating café;
enter or confirm the correct table number;
review the order before payment; and
complete payment through the App.
It is your responsibility to ensure that the correct table number has been entered before submitting your order.
Jamaica Blue UK cannot accept responsibility for orders delivered to an incorrect table where the wrong table number has been provided.
Orders are prepared once payment has been successfully authorised.
Orders cannot normally be amended or cancelled once preparation has started.
Estimated preparation and delivery times are provided for guidance only and may vary depending on café operations.
Menu items are subject to availability, and some products or promotions may only be available at selected cafés.
Customers with food allergies or dietary requirements should review the allergen information available on our website, accessible via links within the App, before placing an order. While we take reasonable care during food preparation, we cannot guarantee that products are free from allergens or cross-contamination.

7. Rewards Programme
The Rewards Programme is designed to reward Members for purchasing eligible products at participating Jamaica Blue UK cafés.
Membership does not guarantee the availability of any particular Reward, promotion or offer.
Rewards available through the Programme may include:
Hot Drink Rewards;
Birthday Rewards;
All Day Eats Rewards;
welcome offers;
promotional rewards; and
other offers introduced from time to time.
The Rewards available, qualifying products and eligibility criteria may change from time to time.
Rewards have no cash value and cannot be exchanged for cash, transferred to another person or sold.
Unless otherwise stated, Rewards may only be redeemed once and must be used before their expiry date.
Rewards are issued to an individual Member and may only be redeemed by the Member to whose Account they were issued.
Rewards remain the property of Jamaica Blue UK until redeemed or expired.

8. Earning Rewards
Members earn Loyalty Points by purchasing eligible products at participating Jamaica Blue UK cafés and identifying their Rewards Account at the time of purchase.
Loyalty Points are awarded in accordance with the current Rewards Programme and may vary depending on the products purchased or promotional offers available at the time.
Once a Member has collected the required number of Loyalty Points, they are automatically converted into Rewards as follows:
5 Hot Drink Loyalty Points are converted into 1 Hot Drink Reward.
9 All Day Eats Loyalty Points are converted into 1 All Day Eats Reward.
Once Loyalty Points have been converted into a Reward, the Loyalty Points used to earn that Reward are deducted from your Account.
Jamaica Blue UK reserves the right to correct any Loyalty Points or Rewards that have been awarded in error.
Loyalty Points have no cash value and cannot be transferred between Accounts.

9. Redeeming Rewards
Rewards may be redeemed at participating Jamaica Blue UK cafés before the applicable expiry date. The applicable expiry date is calculated from the date the Reward is issued and is displayed within the App.
A Hot Drink Reward entitles the Member to one complimentary hot drink of any size from the eligible hot drinks range. Additional charges may apply for optional extras, flavourings, premium ingredients or other chargeable customisations. Hot Drink Rewards expire 300 days after the date they are issued.
An All Day Eats Reward entitles the Member to one complimentary item from the eligible All Day Eats menu. Eligible products are displayed within the App and may change from time to time. All Day Eats Rewards expire 300 days after the date they are issued.
A Birthday Reward entitles an eligible Member to the complimentary birthday reward offered by Jamaica Blue UK. Birthday Rewards expire 30 days after the date they are issued.
Where more than one Reward is available, the App may automatically redeem the oldest eligible Reward first.
Rewards cannot be exchanged for cash, transferred to another person or redeemed after their expiry date.
Once redeemed, a Reward cannot normally be reinstated unless Jamaica Blue UK determines that a technical error has occurred.

10. Birthday Rewards
Eligible Members may receive one Birthday Reward each year. To qualify, Members must provide a valid date of birth and satisfy any eligibility requirements published by Jamaica Blue UK.
Birthday Rewards will be issued automatically where applicable.
Only one Birthday Reward may be issued to each eligible Member during any birthday period.

11. Promotional Offers
From time to time, Jamaica Blue UK may offer additional promotions, competitions or limited-time offers through the App.
These promotions may have separate terms and conditions, including eligibility criteria, redemption periods or participating cafés.
Where separate promotional terms apply, they will take precedence over these Terms in relation to that promotion.
Jamaica Blue UK may amend or withdraw promotions at any time where reasonably necessary.
12. Privacy
Your privacy is important to us.
When you create an Account or use the App, Jamaica Blue UK collects and processes personal information in accordance with our Privacy Policy and applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We use your information to:
manage your Rewards Account;
administer the Rewards Programme;
process Order to Table purchases;
provide customer support;
improve our products and services;
communicate with you; and
comply with our legal obligations.
For full details of how we collect, use and protect your personal information, please refer to our Privacy Policy.

13. Marketing Communications
If you have chosen to receive marketing communications, Jamaica Blue UK may contact you by email, SMS, push notification or other electronic means with information about:
Rewards;
exclusive offers;
promotions;
competitions;
new products;
café news; and
other marketing campaigns.
You may update your marketing preferences or withdraw your consent at any time through the App or by using the unsubscribe option included in our marketing communications.
Even if you opt out of marketing, we may still contact you regarding your Account, Orders, Rewards or other important service-related matters.

14. App Availability
We aim to keep the App available at all times, however we cannot guarantee uninterrupted access.
From time to time the App may be unavailable due to:
planned maintenance;
software updates;
technical issues;
network failures; or
circumstances beyond our reasonable control.
We may update, modify or withdraw features of the App where reasonably necessary.

15. Fraud and Misuse
To protect our customers and the integrity of the Rewards Programme, Jamaica Blue UK may investigate any activity that we reasonably believe involves fraud, misuse or abuse of the App.
This includes, but is not limited to:
creating multiple Accounts;
providing false information;
attempting to manipulate Rewards;
unauthorised use of another Member’s Account;
misuse of promotional offers; or
unlawful activity.
Where appropriate, we may suspend or terminate an Account, remove Rewards, cancel Orders or take any other reasonable action necessary to protect the Rewards Programme.

16. Intellectual Property
All intellectual property rights in the App, Website, Rewards Programme and their content, including trademarks, logos, graphics, text, software and other materials, are owned by or licensed to Jamaica Blue UK.
You may use the App for your personal, non-commercial use only.
You must not copy, reproduce, modify, distribute, reverse engineer or otherwise use any part of the App except where permitted by law or with our prior written permission.

17. Liability
Nothing in these Terms excludes or limits any rights you have under applicable consumer protection legislation.
Subject to those rights, Jamaica Blue UK shall not be liable for any indirect or consequential loss arising from your use of the App, participation in the Rewards Programme or use of the Order to Table service.
We are not responsible for delays or failures caused by events beyond our reasonable control, including failures of internet services, mobile networks, payment providers or other third-party systems.

18. Suspension and Termination
You may close your Account at any time by contacting Jamaica Blue UK Customer Services or by using any account deletion feature made available within the App.
We may suspend or terminate your Account where we reasonably believe that:
these Terms have been breached;
fraudulent or unlawful activity has occurred;
false information has been provided; or
continued access presents a security or operational risk.
Where your Account is closed, any unused Rewards may be cancelled unless otherwise required by law.

19. Changes to these Terms
We may update these Terms from time to time to reflect changes to our services, legal requirements or business operations.
Where changes are significant, we will provide reasonable notice through the App, by email or by publishing the updated Terms on our Website.
Your continued use of the App after the updated Terms take effect constitutes acceptance of the revised Terms.

20. General
If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.
Any delay by Jamaica Blue UK in enforcing its rights under these Terms does not prevent us from exercising those rights at a later date.
These Terms constitute the entire agreement between you and Jamaica Blue UK in relation to the App and the Rewards Programme.

21. Governing Law
These Terms are governed by the laws of England and Wales.
Any dispute arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless applicable law provides otherwise.

22. Contact Us
If you have any questions about these Terms, the App or the Rewards Programme, please contact us using the details below.
Jamaica Blue UK
Website: https://jamaicablue.co.uk/contact-us
 
Jamaica Blue Limited
15-17 Castle Street, Cambridge, England, CB3 0AH