Privacy Jamaica Blue

Privacy Policy

JAMAICA BLUE UK PRIVACY POLICY

Version: 1.0
Effective Date: 1 August 2026

1. Introduction

Jamaica Blue Limited (“Jamaica Blue“, “we“, “us” or “our“) is committed to protecting your privacy and ensuring that your personal information is handled fairly, lawfully and transparently.

This Privacy Policy explains how we collect, use, store, disclose and otherwise process your personal information when you:

  • visit our Website;
  • use the Jamaica Blue UK mobile application (“App“);
  • register for or participate in the Jamaica Blue UK Rewards Programme;
  • place orders through the App, including using the Order to Table service;
  • participate in competitions, promotions, surveys or other marketing activities;
  • contact us with enquiries, feedback or customer service requests; or
  • otherwise interact with Jamaica Blue.

We are committed to processing your personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all other applicable UK data protection legislation.

Jamaica Blue Limited is the controller of your Personal Information for the purposes of the UK General Data Protection Regulation (UK GDPR).

This Privacy Policy explains what personal information we collect, why we collect it, how we use it, who we may share it with, how long we retain it, and the rights you have regarding your personal information.

Please read this Privacy Policy carefully before using our Website, App or participating in the Jamaica Blue UK Rewards Programme.

By accessing or using our Website, App or services, you acknowledge that your personal information will be processed in accordance with this Privacy Policy.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details provided in the Contact Us section of this Privacy Policy.

2. Definitions

In this Privacy Policy, unless the context otherwise requires:

App means the Jamaica Blue UK mobile application made available by Jamaica Blue for compatible mobile devices.

Cookies means small text files stored on your device that enable us to recognise your browser, remember your preferences and improve your experience when using our Website or App.

Member means an individual who has successfully registered for the Jamaica Blue UK Rewards Programme.

Order to Table means the functionality within the App that allows customers to place and pay for orders from participating cafés for delivery to their table.

Personal Information means any information relating to an identified or identifiable natural person, including information that can directly or indirectly identify an individual. Examples include your name, email address, telephone number, date of birth, loyalty activity and other information associated with your Account.

Processing means any operation performed on Personal Information, including collecting, recording, organising, storing, using, updating, disclosing, transferring, restricting or deleting such information.

Rewards Programme means the Jamaica Blue UK customer loyalty programme operated through the App.

UK GDPR means the United Kingdom General Data Protection Regulation, as incorporated into UK law and supplemented by the Data Protection Act 2018.

Website means the official Jamaica Blue UK Website and any webpages operated by Jamaica Blue for customers within the United Kingdom.

3. Our Commitment to Privacy

Jamaica Blue is committed to protecting your privacy and maintaining the confidentiality and security of your Personal Information.

We recognise the importance of safeguarding your Personal Information and are committed to processing it responsibly, fairly and transparently in accordance with applicable data protection legislation.

We will only collect, use and disclose your Personal Information where we have a lawful basis for doing so and where it is necessary for legitimate business purposes, providing our products and services, administering the Rewards Programme, complying with legal obligations, or where you have provided your consent.

We are committed to ensuring that the Personal Information we hold is accurate, up to date and protected against unauthorised access, loss, misuse, disclosure or alteration by implementing appropriate technical and organisational security measures.

Where possible, we will collect or use information in an anonymised or aggregated form so that individuals cannot be identified. When Personal Information is no longer required for the purposes for which it was collected, and we are not required by law to retain it, we will securely delete, destroy or anonymise it.

We encourage you to keep your Personal Information up to date and to contact us if any of your details change or if you believe any information we hold about you is inaccurate.

Protecting your privacy is an important part of how we operate, and we continually review our practices to ensure they remain appropriate, secure and compliant with applicable legal requirements.

4. What Personal Information We Collect

Depending on how you interact with Jamaica Blue, we may collect and process the following categories of Personal Information.

4.1 Identity Information

We may collect information that identifies you, including:

  • full name;
  • date of birth;
  • Membership ID;
  • account username (where applicable); and
  • any other information you provide to verify your identity.

4.2 Contact Information

We may collect your contact details, including:

  • email address;
  • mobile telephone number;
  • postal address (where provided); and
  • your preferred method of communication.

4.3 Rewards Programme Information

If you participate in the Jamaica Blue UK Rewards Programme, we may collect information relating to your membership and loyalty activity, including:

  • Membership ID;
  • Loyalty Points earned and redeemed;
  • rewards issued and redeemed;
  • reward issue dates;
  • reward expiry dates;
  • reward redemption history;
  • qualifying purchases;
  • café visit history;
  • transaction history associated with your Account; and
  • account activity within the Rewards Programme.

4.4 Order and Transaction Information

When you place an order through the App or otherwise purchase products from participating Jamaica Blue cafés, we may collect information including:

  • participating café location;
  • products purchased;
  • order details;
  • order value;
  • transaction date and time;
  • Order to Table information (including table number where applicable);
  • transaction reference numbers;
  • payment status;
  • order history; and
  • refund information where applicable.

4.5 Payment Information

When you make purchases through the App, you may choose to pay using a debit card, credit card, Apple Pay, Google Pay or another supported payment method.

Payment information is collected and processed directly by our authorised third-party payment service providers. Jamaica Blue does not store, process or have access to your full payment card details or digital wallet credentials.

We may receive limited information from our payment service providers, including payment status, transaction identifiers and other information necessary to:

  • confirm successful payments;
  • process refunds;
  • investigate suspected fraudulent transactions;
  • maintain transaction records; and
  • provide customer support.

4.6 Marketing Information

Where you have chosen to receive marketing communications, we may collect information including:

  • your marketing preferences;
  • your communication preferences;
  • consent history;
  • email opens;
  • link clicks;
  • campaign engagement;
  • responses to promotional offers; and
  • subscription and unsubscribe history.

4.7 Technical Information

When you use our Website or App, certain information may be collected automatically, including:

  • IP address;
  • browser type and version;
  • operating system;
  • mobile device type;
  • device identifiers;
  • App version;
  • language and regional settings;
  • pages viewed;
  • features accessed;
  • date and time of access;
  • diagnostic information;
  • crash reports; and
  • other technical information necessary to maintain the security, performance and functionality of our Website and App.

4.8 Information You Provide

You may voluntarily provide additional Personal Information when you:

  • contact our customer support team;
  • submit enquiries or feedback;
  • participate in surveys;
  • enter competitions or promotional activities;
  • respond to questionnaires;
  • communicate with us through social media or other channels; or
  • otherwise choose to provide information to us.

4.9 Information from Third Parties

We may receive Personal Information from trusted third parties where permitted by law, including:

  • participating Jamaica Blue franchisees;
  • payment service providers;
  • customer relationship management providers;
  • marketing service providers;
  • analytics providers;
  • technology service providers; and
  • other organisations where you have authorised the sharing of your information.

4.10 Special Category Data

We do not intentionally collect or process Special Category Personal Data, such as information relating to racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, biometric data, health information or sexual orientation, unless it is necessary for a specific lawful purpose or required by applicable law.

5. How We Collect Your Personal Information

We collect Personal Information in a variety of ways depending on how you interact with Jamaica Blue. This may include information you provide directly to us, information collected automatically through your use of our Website or App, and information received from trusted third parties.

5.1 Information You Provide Directly

We may collect Personal Information when you:

  • create or update your Account;
  • register for the Jamaica Blue UK Rewards Programme;
  • use the App;
  • place an order through the App, including the Order to Table service;
  • contact our customer support team;
  • submit enquiries, feedback or complaints;
  • participate in competitions, promotions or surveys;
  • subscribe to marketing communications;
  • respond to questionnaires or research activities; or
  • otherwise communicate with us.

5.2 Information Collected Automatically

When you use our Website or App, certain information may be collected automatically through the use of cookies, similar technologies and system logs. This may include technical information about your device, browser, App usage and interactions with our digital services.

Further information about our use of cookies is provided in the Cookies and Similar Technologies section of this Privacy Policy.

5.3 Information from Participating Cafés

When you make purchases, earn or redeem Loyalty Points, redeem Rewards or use other services available through participating Jamaica Blue cafés, information relating to those transactions may be associated with your Account and Rewards Programme membership.

5.4 Information from Third Parties

We may receive Personal Information from trusted third parties, including payment service providers, technology providers, marketing providers, analytics providers and participating Jamaica Blue franchisees where necessary to provide our services or where you have authorised the sharing of your information.

5.5 Accuracy of Information

You are responsible for ensuring that the Personal Information you provide is accurate, complete and kept up to date. If your details change, you should update your Account or contact us so that we can maintain accurate records.

5.6 Anonymous Information

Where reasonably practicable, you may choose not to provide certain Personal Information. However, if you choose not to provide information that is necessary for us to deliver our products or services, some features of our Website, App or Rewards Programme may not be available to you.

Where possible, we will collect, use or retain information in an anonymised or aggregated form that does not identify you personally.

6. How We Use Your Personal Information

We use your Personal Information only where we have a lawful basis to do so and only for purposes that are compatible with the reason for which it was collected.

Depending on how you interact with Jamaica Blue, we may use your Personal Information for one or more of the following purposes:

6.1 Providing Our Services

We use your Personal Information to:

  • create and manage your Account;
  • verify your identity where necessary;
  • administer the Jamaica Blue UK Rewards Programme;
  • issue, manage and redeem Loyalty Points and Rewards;
  • process purchases and transactions;
  • provide the Order to Table service;
  • process refunds where applicable;
  • provide customer support; and
  • communicate with you regarding your Account or services you have requested.

6.2 Operating and Improving Our Business

We may use your Personal Information to:

  • operate, maintain and improve our Website and App;
  • develop new products, services and features;
  • understand customer preferences and purchasing behaviour;
  • analyse trends and usage patterns;
  • monitor the performance of our services;
  • improve customer experience;
  • conduct customer satisfaction surveys; and
  • perform internal reporting and business analysis.

Where possible, these activities are carried out using anonymised or aggregated information.

6.3 Marketing Communications

Where permitted by law or where you have provided your consent, we may use your Personal Information to:

  • send promotional emails;
  • send SMS marketing communications;
  • notify you about Rewards, offers and promotions;
  • invite you to participate in competitions or surveys;
  • personalise marketing communications based on your preferences or previous interactions; and
  • measure the effectiveness of our marketing campaigns.

You may opt out of receiving marketing communications at any time by using the unsubscribe link included in our communications, updating your communication preferences within the App or contacting us directly.

Please note that opting out of marketing communications will not affect important service communications relating to your Account or the Rewards Programme.

6.4 Protecting Our Business

We may use your Personal Information to:

  • protect the security of our Website, App and systems;
  • prevent fraud and other unlawful activities;
  • investigate suspected misuse of our services;
  • enforce our Terms and Conditions and other policies;
  • protect the rights, property and safety of Jamaica Blue, our customers and others; and
  • maintain appropriate business records.

6.5 Legal and Regulatory Obligations

We may process your Personal Information where necessary to:

  • comply with applicable laws and regulations;
  • respond to lawful requests from government authorities, regulators or law enforcement agencies;
  • establish, exercise or defend legal claims; and
  • fulfil our legal, regulatory and contractual obligations.

6.6 Other Purposes

We may also use your Personal Information for any other purpose that:

  • you have expressly consented to;
  • is required or permitted by applicable law; or
  • is compatible with the purpose for which your Personal Information was originally collected.

7. Lawful Basis for Processing Personal Information

Under the UK General Data Protection Regulation (UK GDPR), Jamaica Blue will only process your Personal Information where we have a lawful basis to do so.

Depending on the circumstances, we rely on one or more of the following lawful bases:

7.1 Performance of a Contract

We process your Personal Information where it is necessary to provide the products or services you have requested or to fulfil our contractual obligations to you. This includes:

  • creating and managing your Account;
  • administering the Jamaica Blue UK Rewards Programme;
  • processing purchases and payments;
  • providing the Order to Table service;
  • issuing and redeeming Loyalty Points and Rewards; and
  • providing customer support.

7.2 Consent

We rely on your consent where required by law, including for certain marketing communications and where you choose to receive promotional emails, SMS messages, push notifications or other marketing communications.

You may withdraw your consent at any time. Withdrawal of consent will not affect the lawfulness of any processing carried out before your consent was withdrawn.

7.3 Legitimate Interests

We may process your Personal Information where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms.

These legitimate interests include:

  • operating, maintaining and improving our Website and App;
  • developing new products, services and features;
  • improving customer experience;
  • preventing fraud and misuse;
  • maintaining the security of our systems;
  • analysing business performance;
  • conducting customer research and service improvements;
  • responding to customer enquiries; and
  • protecting the rights, property and interests of Jamaica Blue, our customers and participating franchisees.

7.4 Legal Obligations

We may process your Personal Information where necessary to comply with applicable legal or regulatory obligations, including requirements relating to taxation, accounting, fraud prevention, law enforcement or court orders.

7.5 Protection of Vital Interests

In limited circumstances, we may process Personal Information where necessary to protect the vital interests of an individual or another person, where permitted by applicable law.

8. Marketing Communications

Jamaica Blue may contact you with marketing communications relating to our products, services, Rewards Programme, promotions, competitions, special offers and other information that may be of interest to you.

Where required by applicable law, we will only send marketing communications where you have provided your consent or where we are otherwise permitted to do so.

Marketing communications may include:

  • email communications;
  • SMS messages;
  • push notifications through the App;
  • in-App messages;
  • promotional offers;
  • competitions and prize draws;
  • customer surveys; and
  • other promotional communications relating to Jamaica Blue.

Where appropriate, we may personalise marketing communications based on your preferences, previous purchases, Rewards Programme activity, café visits or previous interactions with Jamaica Blue in order to provide information that is more relevant to you.

You may withdraw your consent or change your marketing preferences at any time by:

  • updating your communication preferences within the App;
  • clicking the unsubscribe link included in our marketing emails;
  • following the unsubscribe instructions included in SMS messages where available; or
  • contacting us using the details provided in this Privacy Policy.

If you choose to opt out of marketing communications, we will continue to send important service-related communications where necessary. These may include communications relating to your Account, Rewards Programme, purchases, transactions, security, changes to our Terms and Conditions or Privacy Policy, or other information required for the administration of our services.

We will process requests to unsubscribe or update your marketing preferences as soon as reasonably practicable and in accordance with applicable legal requirements.

9. Sharing Your Personal Information

Jamaica Blue respects your privacy and does not sell, rent or trade your Personal Information to third parties for their own marketing purposes.

We may share your Personal Information only where it is necessary to provide our services, operate our business, comply with legal obligations or where you have otherwise authorised us to do so.

9.1 Participating Jamaica Blue Franchisees

We may share relevant Personal Information with participating Jamaica Blue franchisees where necessary to:

  • fulfil your orders;
  • administer the Rewards Programme;
  • issue or redeem Loyalty Points and Rewards;
  • provide customer support;
  • investigate customer enquiries; or
  • otherwise provide products and services that you have requested.

Franchisees are required to handle Personal Information in accordance with applicable data protection legislation and our contractual requirements.

9.2 Service Providers

We may share Personal Information with carefully selected third-party service providers who assist us in operating our business. These may include providers of:

  • payment processing services;
  • cloud hosting and infrastructure;
  • customer relationship management (CRM) systems;
  • marketing and communication platforms;
  • email and SMS delivery services;
  • mobile application services;
  • Website hosting;
  • analytics and reporting services;
  • customer support services;
  • fraud prevention and security services; and
  • information technology support.

These providers are authorised to process Personal Information only on our behalf and only for the purposes we specify.

9.3 Business Transfers

If Jamaica Blue undergoes a merger, acquisition, corporate restructuring, sale of assets or other business transaction, your Personal Information may be transferred to the relevant successor organisation, subject to applicable legal requirements.

9.4 Legal and Regulatory Requirements

We may disclose Personal Information where required or permitted by law, including where necessary to:

  • comply with legal obligations;
  • respond to lawful requests from government authorities, regulators or law enforcement agencies;
  • establish, exercise or defend legal claims;
  • investigate suspected fraud or unlawful activity; or
  • protect the rights, property or safety of Jamaica Blue, our customers or others.

9.5 With Your Consent

We may share your Personal Information with other organisations where you have expressly authorised or instructed us to do so.

9.6 International Service Providers

Some of our trusted service providers may process Personal Information outside the United Kingdom.

Where Personal Information is transferred internationally, Jamaica Blue will ensure that appropriate safeguards are in place in accordance with applicable data protection legislation to protect your Personal Information.

10. Security of Your Personal Information

Jamaica Blue is committed to protecting the security and confidentiality of your Personal Information.

We implement appropriate technical and organisational measures designed to protect Personal Information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, unauthorised access or other unlawful processing.

These measures may include:

  • secure systems and networks;
  • encryption of data where appropriate;
  • secure authentication and password protection;
  • access controls that restrict access to authorised personnel only;
  • monitoring and logging of system activity;
  • regular security reviews and system maintenance; and
  • procedures for responding to security incidents.

Where we engage third-party service providers to process Personal Information on our behalf, we require them to implement appropriate security measures and comply with applicable data protection legislation.

Although we take reasonable steps to protect your Personal Information, no method of transmitting information over the internet or storing electronic information is completely secure. As a result, we cannot guarantee the absolute security of your Personal Information.

If we become aware of a Personal Data Breach that is likely to result in a risk to your rights and freedoms, we will respond in accordance with our legal obligations, including notifying the appropriate supervisory authority and affected individuals where required by applicable law.

You are also responsible for helping to keep your Account secure. You should:

  • keep your password confidential;
  • choose a strong and unique password;
  • not share your login credentials with others; and
  • notify us promptly if you believe your Account has been accessed without your permission or your security credentials have been compromised.

11. Data Retention

Jamaica Blue will retain your Personal Information only for as long as is necessary to fulfil the purposes for which it was collected, including providing our products and services, administering the Rewards Programme, complying with legal obligations, resolving disputes and enforcing our legal rights.

The length of time we retain Personal Information will depend on a number of factors, including:

  • the nature of the information;
  • the purpose for which it was collected;
  • whether you continue to use our products or services;
  • our legal and regulatory obligations; and
  • our legitimate business requirements.

When Personal Information is no longer required, we will securely delete, anonymise or otherwise dispose of it in accordance with our data retention policies and applicable law.

In some circumstances, we may retain Personal Information for longer periods where required or permitted by law, including for taxation, accounting, audit, fraud prevention, legal proceedings or regulatory compliance.

Where Personal Information has been anonymised so that it can no longer be associated with you, we may retain and use that information for statistical analysis, business reporting, service improvement and other lawful business purposes.

12. Your Privacy Rights

Under the UK General Data Protection Regulation (UK GDPR), you have a number of rights regarding the Personal Information that Jamaica Blue holds about you.

Depending on the circumstances, these rights may include:

12.1 Right of Access

You have the right to request confirmation of whether we process your Personal Information and to receive a copy of the Personal Information we hold about you, together with information about how it is used.

12.2 Right to Rectification

If you believe that any Personal Information we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.

Where possible, you can update certain Personal Information directly through your Account within the App.

12.3 Right to Erasure

You may request that we delete your Personal Information where:

  • it is no longer necessary for the purposes for which it was collected;
  • you withdraw your consent and no other lawful basis applies;
  • you successfully object to the processing of your Personal Information;
  • the Personal Information has been processed unlawfully; or
  • we are required by law to erase it.

Please note that this right is not absolute. We may retain certain information where we are legally required or otherwise entitled to do so.

12.4 Right to Restrict Processing

You may request that we temporarily restrict the processing of your Personal Information in certain circumstances, including where you contest its accuracy or object to its processing.

12.5 Right to Data Portability

Where processing is based on your consent or on a contract and carried out by automated means, you may request a copy of certain Personal Information in a structured, commonly used and machine-readable format, or request that it be transferred to another organisation where technically feasible.

12.6 Right to Object

You have the right to object to certain processing of your Personal Information, including processing based on our legitimate interests and the use of your Personal Information for direct marketing purposes.

Where you object to direct marketing, we will stop using your Personal Information for that purpose.

12.7 Right to Withdraw Consent

Where we rely on your consent to process your Personal Information, you may withdraw that consent at any time.

Withdrawing your consent will not affect the lawfulness of any processing carried out before your consent was withdrawn.

12.8 Rights Relating to Automated Decision-Making

You have the right not to be subject to a decision based solely on automated processing, including profiling, where that decision produces legal or similarly significant effects on you, except where permitted by applicable law.

Jamaica Blue does not currently make decisions about customers based solely on automated processing that produce legal or similarly significant effects.

12.9 How to Exercise Your Rights

If you wish to exercise any of your privacy rights, please contact us using the contact details provided in this Privacy Policy.

We may ask you to verify your identity before responding to your request to help protect your Personal Information.

We will respond to your request within the timeframes required by applicable data protection legislation. In certain circumstances, we may refuse or charge a reasonable fee for requests where permitted by law, for example where a request is manifestly unfounded or excessive.

12.10 Right to Lodge a Complaint

If you are unhappy with how we have handled your Personal Information, we encourage you to contact us first so that we have the opportunity to address your concerns.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent authority responsible for upholding information rights and data protection legislation.

13. International Transfers of Personal Information

Some of the organisations that provide services to Jamaica Blue may process Personal Information outside the United Kingdom.

Where Personal Information is transferred to, stored in or accessed from a country that is not recognised as providing an adequate level of data protection under UK data protection legislation, Jamaica Blue will ensure that appropriate safeguards are in place to protect your Personal Information.

These safeguards may include:

  • the use of UK International Data Transfer Agreements (IDTAs) or other approved contractual safeguards;
  • transfers to organisations located in countries benefiting from UK adequacy regulations as providing an adequate level of data protection;
  • transfers to organisations that have implemented other lawful safeguards recognised under applicable data protection legislation; or
  • another lawful transfer mechanism permitted under the UK GDPR.

We take reasonable steps to ensure that any organisation processing Personal Information on our behalf maintains appropriate standards of security, confidentiality and data protection regardless of where the processing takes place.

14. Cookies and Similar Technologies

Jamaica Blue uses cookies and similar technologies to improve your experience when using our Website and App, to understand how our services are used, and to help us provide secure and efficient digital services.

Cookies are small text files that are stored on your device when you visit a Website. Similar technologies, such as software development kits (SDKs), pixels and local storage, may also be used within our App and digital services to provide similar functionality.

For detailed information about the cookies and similar technologies used on our Website, including the specific cookies we use, their purpose, duration and how you can manage your cookie preferences, please refer to our Cookie Policy available on our Website.

14.1 How We Use Cookies and Similar Technologies

We may use cookies and similar technologies to:

  • remember your preferences and settings;
  • enable essential Website and App functionality;
  • keep your Account secure;
  • analyse how our Website and App are used;
  • improve the performance and usability of our digital services;
  • personalise content and user experiences where appropriate; and
  • measure the effectiveness of our marketing activities.

14.2 Types of Cookies

The cookies we use may include:

  • Essential Cookies – required for the operation, security and functionality of our Website and App.
  • Performance and Analytics Cookies – used to help us understand how visitors use our digital services so that we can improve them.
  • Functionality Cookies – used to remember your preferences and enhance your experience.
  • Marketing Cookies – where permitted, used to measure the effectiveness of marketing campaigns and provide more relevant advertising and communications.

14.3 Managing Cookies

Most web browsers allow you to control or disable cookies through their settings. You may also be able to manage certain preferences through your device or App settings.

Please note that disabling certain cookies or similar technologies may affect the functionality, performance or availability of some features of our Website or App.

14.4 Third-Party Technologies

Some cookies and similar technologies may be provided by trusted third-party service providers that assist us with analytics, marketing, payment processing, security or other services.

These third parties process information in accordance with their own privacy policies and applicable data protection legislation.

15. Children’s Privacy

The Jamaica Blue Website, App and Rewards Programme are intended for individuals who are at least 16 years of age or otherwise old enough to provide valid consent under applicable data protection legislation.

We do not knowingly collect Personal Information from children without appropriate consent where required by law.

If we become aware that we have collected Personal Information from a child in circumstances where such collection is not permitted, we will take reasonable steps to delete the information or otherwise ensure it is processed in accordance with applicable legal requirements.

If you believe that a child has provided Personal Information to Jamaica Blue inappropriately, please contact us using the contact details provided in this Privacy Policy so that we can investigate the matter.

16. Changes to this Privacy Policy

Jamaica Blue may update this Privacy Policy from time to time to reflect changes in our business, products and services, legal or regulatory requirements, or the way we process Personal Information.

Where we make material changes to this Privacy Policy, we will take reasonable steps to notify you where appropriate. This may include:

  • publishing the updated Privacy Policy on our Website;
  • making the updated Privacy Policy available within the App;
  • notifying you by email or through the App where appropriate; or
  • providing another form of notice where required by applicable law.

The “Effective Date” shown at the beginning of this Privacy Policy indicates when the current version came into effect.

We encourage you to review this Privacy Policy periodically so that you remain informed about how Jamaica Blue collects, uses and protects your Personal Information.

17. Contact Us

If you have any questions about this Privacy Policy, how Jamaica Blue processes your Personal Information, or if you wish to exercise any of your privacy rights, please contact us using the details below.

Jamaica Blue Limited
15-17 Castle Street, Cambridge, England, CB3 0AH


Website: https://jamaicablue.co.uk/contact-us

We will endeavour to respond to your enquiry as promptly as reasonably practicable and in accordance with applicable data protection legislation.

If you are not satisfied with our response or believe that we have not processed your Personal Information in accordance with applicable law, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent authority responsible for data protection and privacy.

Information about the ICO, including how to make a complaint, is available on the ICO’s Website.

18. Governing Law

This Privacy Policy is governed by the laws of England and Wales.

Any disputes relating to this Privacy Policy shall be subject to the jurisdiction of the courts of England and Wales, except where applicable law provides otherwise.